Type: Private

Founded: 1901

Employees: 45,000

ISS entered the UK marketplace in 1968 and has grown to become one of the world’s largest facility services providers. With a talented team of over 45,000 employees, we can provide the full house of services all from one single point of contact.

Our approach is as flexible as it is professional. Customers can choose just a single service or a fully managed integrated facility solution made up of numerous business streams. This can range from office cleaning, catering and landscaping to pest control, security and facility services management.

To meet such a broad range of business needs, we have built a team of ISS personnel who share a dedication to impeccable customer care, a flexible approach and a belief in teamwork. With this solid foundation we continue to go from strength to strength in facility services.

Did you know?

  • 1901: ISS launched in Copenhagen, Denmark, as a small security company with 20 night watchmen
  • 1968: The company enters the UK and adopts the ISS name.
  • 1998: ISS has acquired more than 350 companies and added more than 200,000 new employees since 1998
  • 2013:ISS operates in over 53 countries around the world

Want to know more?

The ISS Corporate video will give you a company overview of the world's largest commercial providers of Facility Services serving thousands of both public and private sector customers. 

ISS Apprenticeships

Learn more about the ISS Apprenticeship Academy, meet some of our current apprentices and hear thier views on the structure, culture and thier reasons behind becoming an apprentice at ISS.

ISS CEO Induction

Our CEO Richard Sykes talks through the structure, approach and importance of apprenticeship schemes.

Electrotechnical Apprenticeship

What does this qualification cover?

The skills and knowledge required to maintain electrotechnical systems. The qualification is made up of knowledge units and performance units. The units cover a wide range of topics including health and safety, environmental technology systems, overseeing and organising the work environment, planning, maintaining electrotechnical systems and equipment, terminating and connecting conductors, inspecting, testing, commissioning and fault diagnosis and correction. Integral to this qualification is the Electrotechnical Occupational Competence Unit which is assessed. You will complete 18 mandatory units to achieve this apprenticeship.

Mandatory Units Include

  • Understanding the practices and procedures for maintaining electrotechnical systems and equipment
  • Terminating and connecting of conductors, cables and flexible cords in electrical systems
  • Inspecting, testing, commissioning and certifying electrotechnical systems and equipment in buildings, structures and the environment
  • Diagnosing and correcting electrical faults in electrical systems and equipment in buildings, structures and the environment
  • Maintain electrotechnical systems and equipment
  • Plan and prepare to maintain electrotechnical systems and equipment

Who is this qualification for?

  • Those who wish to become a competent maintenance electrician.
  • Those who wish to pursue a career in the electrotechnical/building services sector.


Facilities Management Advanced Apprenticeship

The Facilities Manager is responsible for the smooth running of the environment in which they work. They perform a vital function, often working behind the scenes to supporting all operations.

Activities include managing the health, safety and security of the environment. The Facilities Manager may also have the responsibility of overseeing cleaning and maintenance of the assets and equipment such as air conditioning systems and heating.

The Facilities Manager may be responsible for environmental management, business planning, risk management and is also likely to be responsible for a team of staff.

A Level 3 Certificate in Facilities Management offers a range of units covering services such as building maintenance, resource management, procurement, security, health and safety legislation as well as management theories and leadership skills.

The Apprenticeship will consist:

  • Employment rights and responsibilities
  • Level 3 Certificate in Facilities Management Practice - Mandatory and Optional Units
  • Functional Skills Level 2 - Mathematics, English
  • Level 3 Technical Certificate in Facilities Management

Benefits of Apprenticeships

  • Provides new and develops existing skills
  • Training delivered in the workplace
  • Enhances future career prospects
  • Provides a sense of achievement
  • Gain a nationally recognised and valued qualification
  • Gain real career opportunities

Hospitality Apprenticeships

The Hospitality industry is probably the world’s fastest growing, job creating sector employing over 1.8 million people in the UK alone, with enormous scope for career progression. Hospitality Apprenticeships are nationally designed training programmes offering employees the opportunity to enhance their career through a combination of training and assessment.

Employees can choose from a variety of programmes in all aspects of food preparation and cooking, restaurant supervision, housekeeping skills and bar service.

Hospitality Apprenticeships

  • Beverage Service Apprenticeship
  • Food and Beverage Service Apprenticeship
  • Food Production and Cooking Apprenticeship
  • Food Service Apprenticeship
  • Front of House Reception Apprenticeship
  • Kitchen Services Apprenticeship
  • Professional Cookery Apprenticeship
  • Housekeeping Apprenticeship
  • Professional Cookery Advanced Apprenticeship
  • Hospitality Supervision and Leadership Advanced Apprenticeship

Team Leading Apprenticeships

Team Leading qualifications are aimed at employees who work in a supervisory position and wish to improve on their skills and keep abreast of new practices. Providing a thorough understanding of their position, employees will learn many aspects of the trade from managing their own resources to encouraging innovation within their team.

Apprenticeships are nationally designed training programmes offering employees the opportunity to enhance their career through a combination of training and assessment.

Apprenticeship Level 2

  • 12 months duration (approx)
  • Provides new skills and a thorough grounding for both new and existing employees
  • Academic equivalent to Intermediate GNVQ or 4-5 GCSEs

Benefits of Apprenticeships

  • Provides new and develops existing skills
  • Training delivered in the workplace
  • Designated Vocational Learning Advisors who visit by appointment only
  • Enhances future career prospects
  • Provides a sense of achievement
  • Gains a nationally recognised and valued qualification

The Apprenticeship will include

  • Employment Rights and Responsibilities
  • Technical Certificate at Level 2
  • ILM Level 2 Certificate - Mandatory Units and Optional Units
  • Functional Skills Level 1- Mathematics, English, ICT

Graduate Management Programme

Our Graduate Programmes have been designed to give you the foundations to be a future leader in our organisation.  To help you achieve this we’ll give you the opportunity to experience our business in locations around the country and in different functions within the organisation.

We offer challenging programmes to ambitious people from a wide range of academic disciplines to kick start your career. We offer great support, excellent training and early responsibility are just some of the many factors that help make the ISS Graduate Programmes stand out from our competitors.

Outline of the Programme

During the 2 year programme you will:

    • Gain 'hands-on' shop floor experience
    • Rotate through diverse areas of the business
    • Be assigned a Mentor who will support you throughout the programme
    • Participate in In-house and external management training

Entry Requirements

  • You will need: Good A-Level passes or equivalent
  • To have or be on target to achieve a minimum 2:1 degree.
  • Energy, enthusiasm, determination with a can-do attitude

Graduate Competencies

Key Competencies In addition to the entry requirements, we look at your competencies in seven key areas. By competencies we mean the skills and behaviours which you will need to demonstrate to be successful at ISS.  When preparing for your interview and assessment centre, you should think about these areas carefully and consider how you have demonstrated these skills and behaviours in your life. You can demonstrate these through academic work, hobbies, part-time jobs or extra curricular activities. Try to think about some specific examples of things you’ve done in the last two to three years that relate to our competencies:

Business Focus

It’s very important to us that our employees are genuinely interested in business and commercial issues. We really want people to be passionate about the business world.

Team Working

Teamwork is a big part of what we do to achieve our objectives. Whichever area of our business you join, you’ll work as part of a team on a regular basis. We’re looking for people who enjoy sharing ideas and discussing issues, and who value the input of other team members. Client contact is a big part of what we do, so being able to build relationships is also crucial.


Positive leadership is not about telling people what to do. Instead, it’s about being prepared to take the lead where necessary and having the ability to provide positive and constructive feedback. At ISS we are very committed to our core values and look for others to lead by example.

Problem Solving

Problem solving is about considering and evaluating all relevant factors, and then making decisions based on your conclusions We look for strong problem solvers who have the ability to identify and use appropriate an appropriate method or technique to arrive at the best solution.

Task Management

To meet deadlines and work commitments, you’ll need to be able to plan, prioritise and prepare in advance so that you work efficiently and achieve objectives.

Drive and Resilience

We’ve all faced times when challenges or setbacks need to be overcome to achieve a goal. What’s important is how we react to these setbacks and keep motivated in difficult situations. The workplace is no different and there will be times when you face an obstacle or have to work under pressure.

Making an Impact

To make an impact with colleagues and clients, you must be able to communicate clearly and confidently, both verbally and in writing. You’ll also need to be able to adapt your style to meet the needs of different audiences.

Selection Process We want to be sure that the people who take part in our Graduate Programme not only have the potential to become leaders within our organisation but also share our values. Therefore short listed candidates will be invited to an assessment day in our London office meeting senior directors and being given the opportunity to ask questions and learn more about us. The assessment day which will include various exercises and a short interview.

ISS Education

ISS Facility Services Education loves to feed hungry minds! We provide healthy and delicious food to learners across the UK. From nursery and primary school pupils to college and university students, we cater for a variety of age groups, providing fresh and tasty dining options carefully created to fuel busy days in the classroom.


Visit our website to find out more about us or follow us on Twitter!




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