Type: Charity

Founded: 1992

Employees: 48

At Springboard's CareerScope we want to provide people with both specialist careers advice and information to enable them to make an informed choice about their future in the Hospitality, Leisure and Tourism industry.

We provide insight into Leisure, Travel and Tourism, Hospitality, Food and Service Management, Restaurants and Member Clubs career paths; as well as offer resources to build CV's, interview techniques and an event schedule; helping you to explore a possible career in these industries.

About the Industry


Few other industries can match hotels for keeping in step with changing times and visibility (look around, hotels are everywhere). From eco-hotels to wellness escapes, pop-up hotels to private members clubs, this is an ambitious industry that adapts and innovates. And it’s growing – in less than 20 years’ time, there will be almost 900,000 hotel bedrooms in this country alone. In a world where many industries are disappearing rapidly, you’re choosing one that’s here to stay.
Be prepared to start at the bottom, but if you’re committed to creating memorable guest experiences and willing to put in the long hours to prove yourself, you can gain recognition and reach the very top.
If you’re ambitious, motivated and itching to get on, this truly is the career for you. Don’t hesitate...a long and rewarding career is waiting for you.

Food and Service Management

FSM companies – sometimes known as contract caterers - are contracted to provide the catering for their clients across the country, be they businesses, schools, colleges and universities, sports stadia, event venues, hospitals, local authorities, the armed forces and even offshore oil rigs. Their role now often extends beyond catering with many being contracted to offer a much wider range of facilities management services such as reception, maintenance and security, cleaning, ground maintenance and even crèche management.

In a nutshell, the FSM world may be unknown to the people it serves but it is vast, diverse and the unsung hero of the hospitality industry. It’s a huge, responsible and enlightened world where the hours are good, your exposure to different people, places and events will be second to none, and the opportunities for advancement are great.


Restaurants are the biggest of all the Hospitality, Leisure and Tourism employers. In 2010 there were over 72,000 restaurants in the UK, employing over 660,000 people! And its workforce continues to grow! Within this industry the scope for you is huge – think of the diversity available to you when you decide to go out to eat. The opportunities like their menus are huge with something to suit every palate, taste and style; from Pastry Chefs to Cashiers, Bar Staff to Managers. 

Entry Routes to Working in Hospitality

There are so many options available to you if you want to make that first step into the Hospitality Industry. We think that the combination of “Experiencing and Learning” is the best way for you to increase your knowledge, build your confidence and gain a professional network within the industry. “Experience” with INSPIRED Work Experience and our Inside Track Programmes and “Learn” by gaining qualifications or studying a range of HLT courses.

Experience with INSPIRED Work Experience, or learn by gaining qualifications studying a range of HLT courses.



Generally GCSEs are taken at school age and are compulsory however you are able to study these at any age. Studying GCSEs at school can take up to 2 years. 

All GCSEs are a great foundation for future studies, so make sure you don’t limit yourself and choose the subjects that interest you. 


There are ones specific or related to hospitality, including:

  • GCSE Hospitality and Catering
  • GCSE Food Technology
  • Standard Grade Health and Food Technology (Scotland only)
  • BTEC Firsts in Hospitality


AS/A levels can be the next step after GCSEs. Again do not limit yourself by choosing HLT specific studies. A variety of subjects can all contribute towards a career in the industry. You will be able to study these qualifications at your local college, sixth form or higher education establishment.

A wide variety of subjects can broaden and vary your experience. But if you did want to study specific courses, below are some fantastic ones.

  • Food science and Technology (level 3)
  • BTEC First in Hospitality
  • Welsh Baccalaureate (Wales only)


Following on from A levels you may consider going to University.

There are several types of degrees, including foundation degrees, first degrees and postgraduate degrees. They are offered by universities, colleges and employers.

A foundation degree is the equivalent of the first two years of an honours degree. They can be full or part time and integrated with a relevant work-based learning employer. Distance learning is also an option.

First degrees will have a number of entry requirements one of which may be a foundation degree mentioned above.

All entry requirements and methods of application for both types of courses can be done through UCAS.

The hospitality industry recognises all degrees but there are some Hospitality, Leisure and Tourism specific ones:

  • Hospitality management
  • Culinary management
  • Hotel and Catering management

Try a course search on UCAS and see what’s out there.

Springboard Youth Programmes

If you are keen to start your career with the exciting opportunities Springboard's KickStart  can provide then please complete the online application form. 

Inside Track Programme

Inside Track - after university

Springboard’s Inside Track provides university leavers with the opportunity to secure a fast-track route to your first job or apprenticeship programme.

Springboard’s Inside Track is a 3 week programme including expert, specialist careers advice and guidance, certificated short courses, a two week structured work placement and a guaranteed interview.

You will gain a practical insight into the huge variety of jobs, apprenticeships, and careers in the exciting world of hospitality, leisure and tourism as well as a real opportunity to secure your first job. 

If you are keen to start your career with the exciting opportunities Springboard's Inside Track can provide then please complete the online application form.  

Career Tools

CV Advice

Here are a few key points to remember, just some straight forward ground rules no matter the layout or content.

Be Concise and Clear

  • Use Clear Headings to organise your information
  • Try and stick to Two Pages

Be Honest and Relevant

  • Remember you will be asked about your CV in an interview           
  • Demonstrate how your skills and previous experience match the job you are applying for
  • Mirror the language used by in the job description or person specification in your CV

Be Careful

  • Check your spelling and Grammar
  • Get a friend to check it through for you and give you feedback

Interview Tips


  • Do your research on the company - use your contacts, the trade press, search relevant web sites and the employer’s website network with useful people who might help you.
  • Find out as much about the job as you can – read the original job ad, the job description and person specification that should have been supplied to you before you submitted your application. If you didn’t receive it contact the Human Resources Team of the company to request a copy.
  • Prepare your questions and answers in advance: What might they ask you? And don’t forget, what do you want to ask them?

Some example questions you may wish to ask them:

  • How many people would be working in your team?
  • What other departments will you be working closely with?
  • What training do they offer new employees?
  • What do they see the progression opportunities to be?
  • Check out websites for example questions and practice your answers.

Final Tips:

  • Read your CV and/or job application over a few times, clarifying and reviewing your skills and experiences.
  • Ensure you take time to prepare your journey to interview at least the night before. Remember leave time in case of train delays, traffic jams and other hic cups. If you are worried why not do a trial run of the journey before?.
  • Note the name and contact details of those who are interviewing you. You can call ahead if you are running late and you will also know who to ask for when you arrive. 


  • Aim to arrive about 10 minutes early. 
  • Dress appropriately: you should be smart, clean and tidy in appearance.
  • Appear confident – a smile, a firm handshake, good eye contact and a warm tone of voice.
  • Keep energy in your voice and body – be upbeat, alert and positive.
  • Build rapport with the interviewer – people like people who are like themselves.
  • Look and sound interested in what they say.
  • Listen carefully. Answer what is being asked – incorporating your ‘selling points’ and knowledge of their company.
  • Try not to waffle – be clear about your goals and achievements.
  • If you don’t know the answer to a question, ask for extra detail. Or if you would like the interview to repeat a question, just ask!
  • Be positive – never run down a tutor or former employer.
  • It’s best not to mention salary and benefits package details at this stage – wait for them to bring this up.
  • Have a spare copy of your CV with you.
  • Before you leave, thank them for seeing you and review the next steps, including timescales and a possible ‘debrief’.
  • Shake hands and smile before you go! 


  • Earn ‘extra points’ by sending a follow up letter
  • If timescales run over, be sure to follow up
  • If you get the job – CONGRATULATIONS!
  • If not, find out why! Although it is an intimidating prospect to get feedback, this will really help you for interviews in the future. 
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